Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can request a return directly from your account dashboard within the 14-day window. Visit your account here.

To start a return manually, you can also contact us at sales@eastislandpr.com. Please note that returns must be sent to the following address:

P.O. Box 1270, Fajardo, Puerto Rico 00738, United States

Customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@eastislandpr.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

NO FINAL SALE ITEMS

All items are eligible for return as long as they meet the return conditions stated above.

NO RESTOCKING FEES

We do not charge restocking fees for any returns.

EXCHANGES

The fastest way to get what you need is to return the item you have and make a separate purchase for the new item once the return is accepted.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eastislandpr.com.